Support
Contact & PGP
Support is staffed 24/7/365 through the encrypted ticket desk, email, Telegram and XMPP, with a median first response of about 12 minutes over the last quarter. Every channel accepts PGP. Support is unmanaged-hosting support: we answer platform questions, provide console access and restore snapshots, but we do not administer your operating system.
General & technical
Account, billing and platform questions. Write from your account email address — it is the only identifier we hold, so we cannot authenticate you any other way.
Abuse & legal
Reports of active harm get a response within hours. Automated copyright notices to non-US locations are forwarded to the customer for information; see the Copyright Policy.
PGP
9F4C 2B71 A0D8 5E63 1C0A 77B2 4E8D 3F91 6A5C 0E22
Use it for anything sensitive. The same fingerprint signs the warrant canary, so verifying one verifies the other.
Channels
| Channel | Availability | Best for |
|---|---|---|
| Encrypted ticket desk | 24/7/365 | Anything account-specific; it authenticates you against your instance |
| 24/7/365 | General questions, PGP-encrypted if you prefer | |
| Telegram | 24/7/365 | Quick pre-sales questions |
| XMPP / OTR | 24/7/365 | Encrypted chat without a phone number |
| Signal | Bastion and Clipper plans | Priority escalation |
Registered office
OnionVPS Systems L.L.C.
Victoria, Mahé, Seychelles
Postal correspondence is accepted but is not a support channel — use the ticket desk for anything that needs an answer.