Copyright & DMCA Policy

#United States locations

For instances in New York, Ashburn, Miami, Dallas, Chicago, Los Angeles, Seattle, Phoenix, Atlanta, San Juan and Hagåtña, we operate a standard DMCA notice-and-takedown process. Send a compliant notice to the address below and we will forward it and act as the statute requires.

#Non-US locations

The DMCA is domestic US legislation. Its notice-and-takedown procedure and safe harbour apply to service providers situated in the United States. A notice sent regarding a server in Panama, Moldova or Seychelles is a letter, not a legal instrument: we forward it to the customer for information and take no further action absent a valid order.

This is often described as "DMCA ignored", which misstates it. Nothing is defied — the procedure simply has no application. Copyright infringement remains unlawful in every jurisdiction we operate in; the enforcement mechanism is judicial rather than administrative.

#What a valid notice must contain

• Identification of the copyrighted work claimed to be infringed
• Identification of the material and its location, precisely enough for us to find it
• Your contact details
• A statement of good-faith belief that the use is not authorised
• A statement, under penalty of perjury, that the information is accurate and you are authorised to act
• A physical or electronic signature

#Counter-notices and abuse of process

Customers may submit counter-notices, which we forward. We keep a record of notice volume per complainant and disregard senders with a demonstrated pattern of automated, inaccurate or bad-faith notices. Sending a knowingly false notice carries liability in most jurisdictions.