What is measured
Availability is measured per instance, per calendar month, as the proportion of one-minute intervals in which the instance was reachable from at least two independent external probes and the hypervisor reported it running. Measurement is ours; the method is published so it can be checked against your own monitoring.
Credit schedule
- Below 99.99% — 10% of the monthly fee
- Below 99.9% — 25% of the monthly fee
- Below 99.5% — 50% of the monthly fee
- Below 99.0% — 100% of the monthly fee
Exclusions
The SLA does not cover your operating system, your applications, a firewall rule that locked you out, scheduled maintenance announced at least 72 hours in advance, or suspension under the Acceptable Use Policy. No provider SLA covers those, and any that claims to is not describing something it can measure.
Claiming
You do not need to. Credits are applied automatically once a breach is confirmed against our measurement. If your own monitoring disagrees with ours, send it to support and we will reconcile.
OnionVPS Systems L.L.C., Victoria, Mahé, Seychelles. Questions about this document: [email protected]. This page is general information, not legal advice.