onionvps

法律

服务等级协议（SLA）

最后审核于 2026年7月1日生效日期 2026年7月1日
简短回答

OnionVPS 承诺每个实例每月 99.99% 的可用性，以网络可达性和虚拟机管理程序可用性衡量。若未达标，将自动获得服务积分：低于 99.99% 获 10%，低于 99.9% 获 25%，低于 99.5% 获 50%，低于 99% 获 100%。过去十二个月的整体可用性为 99.993%。

衡量标准

Availability is measured per instance, per calendar month, as the proportion of one-minute intervals in which the instance was reachable from at least two independent external probes and the hypervisor reported it running. Measurement is ours; the method is published so it can be checked against your own monitoring.

积分标准

  • Below 99.99% — 10% of the monthly fee
  • Below 99.9% — 25% of the monthly fee
  • Below 99.5% — 50% of the monthly fee
  • Below 99.0% — 100% of the monthly fee

例外情况

The SLA does not cover your operating system, your applications, a firewall rule that locked you out, scheduled maintenance announced at least 72 hours in advance, or suspension under the Acceptable Use Policy. No provider SLA covers those, and any that claims to is not describing something it can measure.

申请方式

You do not need to. Credits are applied automatically once a breach is confirmed against our measurement. If your own monitoring disagrees with ours, send it to support and we will reconcile.

OnionVPS Systems L.L.C.，Victoria, Mahé, Seychelles。有关本文档的问题： [email protected]. 本页为一般信息，不构成法律建议。