onionvps

Rechtlich

Service-Level-Agreement

Zuletzt überprüft 1. Juli 2026Wirksam 1. Juli 2026
Kurze Antwort

OnionVPS verpflichtet sich zu einer monatlichen Verfügbarkeit von 99,99 % pro Instanz, gemessen an der Netzerreichbarkeit und der Verfügbarkeit des Hypervisors. Bei Verstößen werden automatisch Serviceguthaben gutgeschrieben: 10 % unter 99,99 %, 25 % unter 99,9 %, 50 % unter 99,5 % und 100 % unter 99 %. Die beobachtete Flottenverfügbarkeit der letzten zwölf Monate betrug 99,993 %.

Was gemessen wird

Availability is measured per instance, per calendar month, as the proportion of one-minute intervals in which the instance was reachable from at least two independent external probes and the hypervisor reported it running. Measurement is ours; the method is published so it can be checked against your own monitoring.

Gutschriftplan

  • Below 99.99% — 10% of the monthly fee
  • Below 99.9% — 25% of the monthly fee
  • Below 99.5% — 50% of the monthly fee
  • Below 99.0% — 100% of the monthly fee

Ausschlüsse

The SLA does not cover your operating system, your applications, a firewall rule that locked you out, scheduled maintenance announced at least 72 hours in advance, or suspension under the Acceptable Use Policy. No provider SLA covers those, and any that claims to is not describing something it can measure.

Beantragung

You do not need to. Credits are applied automatically once a breach is confirmed against our measurement. If your own monitoring disagrees with ours, send it to support and we will reconcile.

OnionVPS Systems L.L.C., Victoria, Mahé, Seychelles. Fragen zu diesem Dokument: [email protected]. Diese Seite enthält allgemeine Informationen, keine Rechtsberatung.