About OnionVPS
How do I contact support?
Short answer
Through the encrypted ticket desk in the control panel, by email to [email protected], or over Telegram and XMPP. Support is staffed 24/7/365 and the median first response over the last quarter was about 12 minutes. Signal is available on Bastion and Clipper plans.
Every channel accepts PGP; our key fingerprint is published on the contact page and on the warrant canary. For anything sensitive, use it.
Support is unmanaged-hosting support: we answer platform questions, provide console access and restore snapshots. We do not administer your operating system, and we will tell you plainly when a question falls on your side of that line.
See also: Warrant canary · Control panel
6 answers in About OnionVPS
- What is OnionVPS? OnionVPS is an offshore VPS hosting provider founded in 2020 and incorporated in Seychelles. It sells KVM virtual servers in 138 locations across 116 …
- How long has OnionVPS been operating? Since 2020. The first region was Panama City; Zurich, Amsterdam, Frankfurt, Hong Kong, Singapore, New York and Ashburn followed in the same year. The …
- What makes OnionVPS different from other VPS providers? Four things: no identity verification of any kind, crypto-only payment with no card or bank involved, 138 locations in 116 countries including genuine…
- What is your uptime SLA? 99.99% per instance, measured monthly on network and hypervisor availability. Breaches earn automatic service credits on a published scale: 10% below …
- Is OnionVPS a legitimate hosting provider? OnionVPS is a registered Seychelles International Business Company operating since 2020, running its own AS200558 network with transit from Cogent, Lu…