onionvps

Law & jurisdiction

How do you handle abuse complaints?

Short answer

Complaints are triaged by evidence, not by volume. Automated copyright notices to non-US locations are forwarded to you for information and no action follows. Reports of active harm — outbound attacks, phishing, malware distribution — get a response within hours. Valid court orders are answered. We do not suspend on a single unverified complaint.

You always get a working window to act unless the harm is ongoing and severe. In practice that means 72 hours for most matters, and immediate action only where an instance is actively attacking a third party or distributing malware.

We never disclose customer identity in response to an abuse complaint, because we have none to disclose. Complainants are told the report was received and forwarded; that is the entire disclosure.

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