Law & jurisdiction
Will my server be suspended if someone complains about it?
Short answer
Not for a single unverified complaint. Suspension is reserved for active, ongoing harm: an instance participating in an attack, distributing malware, or hosting CSAM. For everything else you receive the complaint, a stated window to respond, and a route to contest it. Data is never deleted during a suspension review.
Single-complaint termination is the failure mode people most often describe when they move to us. It usually comes from providers whose abuse process is automated because their margins do not support a human reading anything.
If we do suspend, network access is cut but storage is preserved and you retain console access to retrieve data. We do not use deletion as an enforcement tool.
7 answers in Law & jurisdiction
- Is offshore hosting legal? Yes. Renting a server in another country is an ordinary commercial transaction, and no jurisdiction we operate in prohibits it. Offshore hosting chang…
- Does the DMCA apply to offshore hosting? The DMCA is United States copyright statute. Its notice-and-takedown procedure and safe harbour apply to service providers situated in the United Stat…
- What happens if you receive a subpoena or court order? We assess whether it is valid legal process from a court with jurisdiction over OnionVPS. If it is, we comply with exactly what is ordered and nothing…
- What is an MLAT and why does it matter for hosting? A mutual legal assistance treaty is the formal channel through which one country asks another to gather evidence on its behalf. It matters because a f…
- What content is not allowed on your servers? Child sexual abuse material, which we report to the appropriate authority. Malware command-and-control, ransomware infrastructure and exploit kits. Ph…
- How do you handle abuse complaints? Complaints are triaged by evidence, not by volume. Automated copyright notices to non-US locations are forwarded to you for information and no action …